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1. Refund Eligibility: Customers are eligible for a refund within 30 days of the purchase date. To qualify for a refund, the following conditions must be met:

• The item must be in its original condition, unworn, and with all original tags and packaging intact.

• Proof of purchase, such as the order number or receipt, must be provided.

• Personalized or custom-made items are non-refundable unless they are found to be faulty or not as described.

2. Refund Process: To initiate a refund, customers should contact our customer support team via email at info@kleque.co.uk. They will guide you through the process and provide a return authorization if applicable. Customers are responsible for shipping the item back to us, and we recommend using a trackable shipping method to ensure safe delivery.

3. Inspection and Approval: Once we receive the returned item, our quality control team will inspect it to ensure it meets the refund eligibility criteria. If the item passes the inspection, we will process the refund within 7 business days. The refund will be issued to the original payment method used during the purchase.

4. Refund Exceptions: We reserve the right to refuse refunds in the following circumstances:

• Items returned without prior communication and a valid return authorization.

• Items that show signs of wear, damage, or alteration not caused by the company.

• Returns received after the 30-day refund window.

5. Faulty or Defective Items: If the purchased item is found to be faulty or defective within 30 days of delivery, customers are eligible for a full refund or a replacement. Customers should contact our customer support team immediately to report the issue and receive further instructions.

6. Shipping Costs: The shipping cost incurred during the initial purchase is non-refundable. Customers are responsible for the return shipping fees unless the return is due to a faulty or defective item or a mistake made by our company.

7. Cancelled Orders: Customers may cancel their orders within 24 hours of purchase and receive a full refund. For cancellations made after 24 hours, our standard refund policy applies.

8. International Orders: For international orders, the same refund policy applies. However, customers are responsible for any customs duties, taxes, or additional fees incurred during the return process.

9. Policy Changes: We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Please note that this refund policy does not affect your statutory rights as a consumer under UK law. For any further queries or clarification, feel free to contact our customer support team at info@kleque.co.uk.